It\u2019s easy to assume that to get more work you need more customers. And a lot of the time that\u2019s true. But repeat work can be a great source of revenue too.<\/p>\n
Whenever you\u2019re doing a job, bear in mind how much you could earn if you\u2019re asked back to do more work in the future. Here are 5 easy things to do to increase the chances of you getting repeat work.<\/p>\n
Turning up on time is an easy way to create a great first impression. Make sure you do this whenever you have an appointment with your customer and don\u2019t keep changing appointment dates and times. <\/p>\n
Most customers will get annoyed pretty quickly if you don\u2019t turn up when you say you will, and this might make them decide not to hire you. But if you honour your appointments they\u2019ll take it as a sign that you\u2019re professional, reliable and are taking the job seriously \u2013 this could easily win you the job and repeat work.<\/p>\n
Another way to create an excellent impression is to dress well. Don\u2019t worry – this doesn\u2019t mean turning up in a suit and tie. Just make sure you look neat and tidy and aren\u2019t carting mud or dust into your customer\u2019s home.<\/p>\n
Consider getting some branded polo shirts for your team (or even just for you if you work on your own). This makes it easy to look smart and professional and is a great way to help your business stick in your customer\u2019s mind.<\/p>\n
We recommend putting everything in writing when you agree a job and a price with a customer. It\u2019ll help to make sure you\u2019re on the same page and prevent any quibbling over agreed quotes later on.<\/p>\n
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But these aren\u2019t the only benefits. Putting things in writing for your customer before they ask will help to reassure them that you\u2019re being upfront and honest about what needs doing and what you\u2019re going to charge. This can help you shine out from your competitors and put you first in line for extra work.<\/p>\n
If you\u2019re a skilled professional with years of experience, it can be easy to forget that some homeowners have very limited knowledge when it comes to home improvements. So if you catch them looking confused or switched off when you\u2019re explaining a job, check that they understand the terminology you\u2019re using.<\/p>\n
Even if they do understand what you\u2019re talking about, your customer will appreciate you taking the time to make sure you\u2019re being clear, and will be encourage to send repeat work your way when it comes up.<\/p>\n
It\u2019s sad but true \u2013 sometimes doing a great job just isn\u2019t enough to make your business stick in your customer\u2019s mind and get them to send more work your way. So offer some incentives. <\/p>\n
This doesn\u2019t have to leave you out of pocket. Just a free aftercare appointment here or a 10% discount on a second job there can secure you the repeat work you need.<\/p>\n
So winning repeat work doesn\u2019t have to be expensive or hard work. Following these 5 tips should help you get your great work recognised and earn your customers\u2019 loyalty.<\/p>\n","protected":false},"excerpt":{"rendered":"
It\u2019s easy to assume that to get more work you need more customers. And a lot of the time that\u2019s true. But repeat work can … <\/p>\n