Quotatis, the UK’s Number One provider of high quality sales leads, has opened a new UK based call centre to cope with the growing volume of leads and subscribers the company now handles. At present 15 staff work 7 days a week to qualify the leads received from homeowners seeking the services of the qualified trades people registered with Quotatis, a number that will be increased in the New Year. Every enquirer is contacted and asked key questions about their enquiry, after which the leads are passed on to subscribers.
The opening of the call centre, which is based at the Quotatis offices in Norwich, follows an increase of more than 40% in the number of leads received by the company. There has also been significant growth in Quotatis’ subscriber base as more tradespeople and contractors are experimenting with online lead generation, finding that the costs and quality improve upon their alternative methods. Quotatis offers a cost-effective ‘pay-as-you-go’ system of providing business leads with no join up fee or contract. This offers subscribers complete control, with businesses paying for as many leads in their area as they require and without any commitment.
Quotatis is the largest provider of online sales leads by a significant margin, devoting considerable resources to ensuring that the company’s subscribers enjoy an uninterrupted flow of leads. In addition to the call centre the company has promoted Janet Small to the post of National Sales Manager with a replacement Team Leader being recruited to head the customer service and sales team. Scott Wilson will be responsible for 12 staff in this area.
“We are delighted with the volume of sales leads we are receiving from homeowners,” says Quotatis’ Sales Director Teresa Gizzi. “Business is really booming in a number of home improvement sectors, especially for photovoltaic panels and boiler replacement and the new call centre is essential to qualify and pass on the leads whilst they are still current and effective.”