Find a Window Installer you can trust in Forest Row.

Ultimately the double glazing company you use is responsible for the quality of work and to ensure your windows are of an excellent standard. This is why it’s important to get a warranty and use a Fensa registered installer. If problems emerge within a couple of years then it’s likely the installation was of a poor standard.Contact the double glazing company and have the issue repaired or new windows replaced. This doesn’t matter if you received a discount of free windows as part of the deal. As long as you entered into a contract the company is obliged to restore the windows.

1. Using a rubber mallet and a strong pallet knife, remove the beading around the window. You might think they’re part of the frame, but they’re actually separate on the inside of the frame and can be taken out by using pallet knife to prize them out. Start with one of the longest beads first and leave the top bead until last.
2. Give the glass a little tap to loosen it if it doesn’t come out straight away, then the whole unit should slide out easily. Just make sure it falls towards you and not back out onto the ground below!
3. Clear any debris that has found its way into the frame with a brush. Add spacers at the bottom of the frame – these could be pieces of plastic.
4. Get your new sealed unit (make sure you measure the glass before you buy one so you know which size to get) and carefully take it out of the packaging. Look for the British Standard mark – that shows you the bottom of the glass.
5. Lift the glass into the frame, starting with the bottom first, and make sure that it fits square in the frame before taking the spacers out.
6. Use a little washing up liquid to spread along the beads to make it easier when you slide them back into the frame. If they simply push and clip back in, you can use something like a block of wood to help you push them in correctly. Put them back in reverse order to how you took them out.

You can only repair blown double glazed windows in the sense that you can replace the sealed unit (the glass part of the window) instead of having to replace the entire window.

When a double glazed window is blown, it means that the seal around the window has failed and is now letting air in and out. Often the first sign that the sealed unit has blown is condensation on the inside of the window, which is annoying since there’s no way to get rid of it! When your sealed unit has blown, you’ll be losing heat out of the window, meaning you could be spending more on your energy bills.

As a temporary fix, you could see if you can buy a misting repair kit online, but the condensation will eventually occur again as the air gets in. The best thing to do is ask a window installer or glazier to replace the sealed unit for you.

It's simple to replace the glass in a window – the specialist will remove the beading around the window, remove the blown glass from your window frame and set it to one side. They will then clean up around the frame before adding spacers in, then fitting the new sealed unit into the frame. They’ll make sure it’s a snug fit before replacing the beading back around the window to secure it.

There's no reason to put off repairing a blown double glazed window since the cost is generally much less than replacing the entire thing. A sealed unit with installation costs an average of £100, whereas a completely new window will cost around £400. You’ll soon notice that it’s less draughty and will be able see out of your window once you’ve had the blown glass replaced.

• Impact from a stone or other object smashing the glass in a ‘bullseye’ effect
• The result of a break-in
• Extreme weather or changes in pressure causing a crack
• The sealed unit being ‘blown’, meaning that it’s no longer energy efficient due to air leaking out

• Climate - If your window faces south, it will be subject to direct sunlight for a lot of the day. This tends to cause the sealed unit to fail more quickly – a south-facing window may last between 10-25 years. This is because the spacer bars will twist as the temperature rises and causes the adhesive holding them together to eventually fail.
• Moisture - Windows in kitchens and bathrooms tend to fail more quickly because they come into contact with moisture more often. For example, if water gets on your windowsill when you shower, the seal around the glass will come loose more quickly if it’s constantly wet.

Yes, of course! It’s common for people to replace just one double glazed window. One reason that people want to replace one window is that the sealed unit inside has failed. You’ll know if this has happened because you’ll be able to see condensation on the inside of glass, which gets frustrating because you can’t wipe it away. In this case, you can choose to simply replace the sealed unit or the entire frame, which you might want to do if it’s looking past its best.

When you’re replacing just one double glazed window, if you know the brand of your current windows you could ask your installer if they can source the same ones. This will help to keep them looking as similar as possible, although if your existing windows are very old you may notice some discolouration on the exterior compared to the new one, and locks and trickle vents might look different.

Replacing just one double glazed window shouldn’t take a qualified window fitter long, and could cost as little as £400. If you want to simply replace the sealed unit, that may only cost around £250. You could try to fit a new window yourself, but it’s worth bearing in mind that all replacement windows need to be certified that they’ve been installed to meet building regulations, so you’ll need to apply to your local building control officer who will come and inspect the work then issue a certificate. If you ask an installer who is registered with a self-certification scheme (like FENSA) to fit the window for you, they can issue the certificate themselves when they’ve finished the work.

• The glass has smashed from an impact such as a stone hitting it from a lawnmower
• You have been broken into and suspects used the window to gain entry
• The glass has blown (lost its airtightness) from constant water build-up around the seals, which is common in bathrooms
• Extreme weather or pressure changes have caused a crack

1. Including the beading (the plastic and rubber seals around the windows that can be removed), measure the width of the window frame.
2. Do the same for the height of the window, making sure you include the beading.
3. Then, take 10mm off each measurement, and you have the approximate size of your glass.

• Thick gloves
• A hammer
• A broom
• A vacuum cleaner
• Thick-soled shoes
• Safety goggles

1. Put your gloves on and use the hammer to remove the rest of the glass. Make sure you hit the glass away from you.
2. Using the broom, sweep away any loose glass from the area, making sure you do both inside and outside.
3. Use your vacuum cleaner to remove any small pieces of glass that you might not have been able to see.